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RMSAH Annual Boarding Agreement Terms

This Agreement and the Supplements referred to herein apply to any and all visits involving your Pet(s) to the Kennel and/or any other Services provided by RMSAH as identified below and listed on the Kennel Cards.

1. Services – Kennel will provide the services to my pet(s) as indicated on the RMSAH Intake Form completed and approved by me for each of my pet(s) visits (“Services”). I understand that I am obligated to provide complete, truthful, and accurate information regarding any medical conditions, aggressiveness, or other known conditions/concerns related to my pet and agree to inform RMSAH of any new concerns/conditions not previously disclosed. **RMSAH will exercise reasonable judgment on the suitability of Services we provide your pet(s) based on commercially reasonable standards and on the information you have disclosed to us.

2. Payment of Services – I agree to pay RMSAH for Services provided to my pet(s) at the rates in effect at the start of each visit (collectively the “Charges”). It is my obligation to review the rate of services I am requesting be provided to my pet before services are provided and prior to leaving my pet with RMSAH. I understand that Charges begin on the day I leave my pet(s) and end on the date of departure with check-out time being 5:30pm on the departure date. Picking up my pet(s) after check-out time may result in additional Charges. I understand that I am responsible for paying my bill in full at check-out. RMSAH reserves the right to collect any unpaid balance, including, but not limited to transferring responsibility for collecting the unpaid balance to a debt collection agency.

3. Emergency Contact – I am aware that I must designate an Emergency Contact for RMSAH in the event I am unavailable in case of emergency. I agree that my Emergency Contact is over the age of 18 and will not be traveling with me. If I have listed one of the other owner(s) as an Emergency Contact, I acknowledge that they will be available to transport my pet(s), if necessary. RMSAH will make all reasonable efforts to contact me directly, but if unsuccessful, I authorize RMSAH to contact the Emergency Contact I have provided. I authorize my Emergency Contact to pick up my pet(s) and make any and all decisions on behalf of my pet(s), including any health-related services required/performed with their approval.(Required)

4. Emergencies – In the event of an emergency or natural disaster, RMSAH will attempt to contact me or my Emergency Contact to retrieve my pet(s). I agree that RMSAH, at its sole discretion, is authorized to transport, and/or to make temporary alternative arrangements to house and care for my pet(s) until myself or my Emergency Contact can retrieve my pet(s). I understand it may not always be possible to safely evacuate my pet(s) despite RMSAH’s best efforts.

5. Check-In and Check-Out – The Lobby is open for check-in and check-out as posted on the RMSAH website. I attest that myself, or my designated representative sent to drop off or pick up my pet(s) at RMSAH, is 18 years of age or older.

6. Pet Health and Behavior – We reserve the right to refuse services to a pet(s) at check-in if the pet(s) are deemed to need medical attention. If the pet(s) appear healthy at check-in, but then show signs of illness or injury, we reserve the right to transport the pet(s) for medical attention, and/or make alternative arrangements to house and care for your pet(s) separate from our other clients until you or your Emergency Contact can retrieve the pet(s).

• No pet(s) will be permitted to stay at the RMSAH facility unless they are healthy and we have confirmation from a licensed veterinarian that each pet has received all vaccinations required by RMSAH.

• If, at any time, my pet(s) is (are) found to have fleas, ticks, lice, or other external parasites, I understand that RMSAH will require treatment for these parasites to avoid the risk of transmission to other pets and I authorize RMSAH to provide the appropriate treatment and I understand that I will be responsible for the costs associated with these treatments.

• I acknowledge that the kennel is not a 24-hour facility meaning my pet(s) will not be monitored or observed during the overnight hours when the facility is closed for business. I acknowledge the risk for acute onset of illness, injury, and/or death may not be observed or addressed until the staff arrives the following morning. While these occurrences are rare, I accept the risks knowing that my pet(s) will be unsupervised during the overnight hours.

• In the unlikely event that my pet(s) die(s) while boarding, the kennel will preserve my pet(s) remains for fourteen (14) days or until I can make arrangements regarding the disposition of the body, whichever occurs first.

• I acknowledge and agree that in the unlikely event my pet(s) become(s) ill and/or require(s) medical and/or other emergency care, and the kennel determines it necessary to cease providing boarding services to my pet(s) for the safety/benefit of my pet(s), the kennel, in its sole discretion, may engage the service of a veterinarian and/or other veterinary caregivers to evaluate and provide diagnostics, medication, and/or give other requisite attention to my pet(s), including but not limited to surgery; and those expenses will be my responsibility in addition to the Charges incurred at the kennel.

• I understand that the kennel will make all reasonable efforts to contact me if veterinary services are necessary prior to incurring charges, but if unable to contact myself or my Emergency Contact, the kennel will provide the basic care necessary to keep my pet(s) stable and safe while continuing efforts to contact me.

• In the event the kennel determines my pet(s) require 24-hour supervision due to illness or injury, I acknowledge that the kennel has sole discretion for transport of my pet(s) to a 24-hour veterinary facility if I or my Emergency Contact are unavailable for transport and that I will be responsible for the expenses occurred at the secondary facility, including transportation costs, and that those expenses will be in addition to the Charges I incur here at the kennel.

• I hereby knowingly and with informed consent authorize the release of any and all veterinary records to RMSAH in connection with any and all medical treatment performed on my pet(s) during or in connection with my pet(s) stay at the facility.

7. Contact with Other Pets – While your pet is staying with us, he or she will not commingle or socialize with other pets. Housemates may be kept together in the same kennel/run at the request of the owner, but the kennel will not put pets together without the owner’s approval. I acknowledge that my pet(s) will not be directly interacting with other animals in the kennel.

8. Approve my pet(s) being housed in the same kennel/run and I acknowledge and agree that in the unlikely event that my pet(s) is (are) injured while sharing space with another pet per my approval, I release and discharge RMSAH from any liability for such injury.(Required)

I DO

I DO NOT

9. Communicable diseases – Although all pets coming into the kennel are required to be vaccinated, it is still possible for a pet to become ill with a contagious condition. I understand and acknowledge this risk and agree that RMSAH is not liable for any expense related to illness suffered by my pet(s) during or after a stay at the facility. Potential contagions include, but are not limited to, Tracheobronchitis (Kennel cough), Feline Upper Respiratory Infections, Parvovirus, Distemper, Leptospirosis, Giardia, or Canine Influenza.

10. Pets not picked up on Departure Date – If myself or my Emergency Contact fail to retrieve my pet(s) on the designated date and time, I hereby authorize the kennel to provide the Services as set forth in this agreement at my own expense. I will make every effort to contact the kennel to make arrangements in the case of a delayed departure time/date and I understand that if I fail to contact RMSAH notifying them of my changed plans my pet(s) could be deemed abandoned under local, state or federal laws/regulations, leaving RMSAH no other option than to follow our Abandoned Pet Procedure. Day Care pets may be converted to boarding pets if not picked up within the designated lobby hours and I agree to pay the additional expense associated with this service.

11. Abandoned Pet Procedure – Unless otherwise required by applicable law, if you fail to pick up your Pet by the designated time:

All Services will stop, with the exception of the administration of medication necessary to ensure pet health, safety, and basic boarding services (food, water, relief time, and shelter).
We will attempt to contact you and your Emergency Contact by telephone and/or using the information that you have provided, advising you that if your Pet is not picked up within a reasonable time period, your Pet will be deemed to be abandoned and that we will follow local, state, and federal regulations related to pet abandonment.
BE AWARE – you remain liable to RMSAH for all unpaid Charges, even if your pet(s) is (are) deemed abandoned. These Charges include the costs associated with the original services requested, any additional service charges associated with prolonged housing/care provided for your pet(s), as well as court costs or attorneys’ fees incurred in the collection of charges.

12. Sole Ownership – I/We represent that I/we am/are the owner(s) of the pet(s) listed on this Agreement and that I/we am/are legally authorized to enter into this Agreement. The information provided in this Agreement is true, accurate and complete. In cases of custody dispute, RMSAH will require proof of ownership, a written property settlement agreement, or a court decree.

• I agree to indemnify and hold RMSAH harmless, from and against all loss, damage, or expense, including attorneys’ fees, resulting from misrepresentations made by myself or my representatives in this Agreement. I recognize that if I make misrepresentations in this Agreement that result in injury to a person or pet located at RMSAH, I may be held responsible for any damages suffered as a direct result of my misrepresentations.

13. Customer Information/Indemnification – In the event my pet(s) is (are) involved in an incident with another pet or person (e.g. biting a person or another pet), I authorize RMSAH to release my name and contact information to parties directly involved in the incident and/or government authorities as deemed necessary under the law. I agree to defend and indemnify RMSAH for any claims, damages, or punitive damages related to an incident that occurred as a result of me providing inaccurate information regarding my pet(s) health status, behavioral concerns (aggression, anxiety) or vaccine status.

14. Limitation of Liability – Except where not allowed by law, RMSAH is not liable to you or any other person for any incidental, consequential, special exemplary, or punitive damages for any matter arising out of or relating to the services performed under this Agreement, whether such liability is asserted based on contract, or otherwise.

15. Miscellaneous Provisions – This written Agreement constitutes the entire and only agreement regarding your Pet’s stay and there are no oral agreements or understandings whatsoever except as provided for in this agreement.

This agreement shall bind RMSAH and its successors assigns and you, your heirs, successors, and assigns.
The law that applies to the Agreement is the law in Colorado, Douglas County. If there are disputes that result in litigation, the courts of Colorado, Douglas County shall have exclusive jurisdiction.
We may take a photo(s) of your Pet while your Pet is receiving our Service or in our care.

16. Definitions – “Daycare,” “Kennel,” and “RMSAH” is in reference to Rocky Mountain Small Animal Hospital, its associates and its subsidiaries. Any personal pronouns (I, me, my, us, we, our) are in reference to the Owner(s) reviewing and signing this Agreement. “Pet(s)” or “my Pet(s)” shall mean the dog(s), cat(s), rabbit(s), ferret(s), guinea pig(s), and hamster(s) shall refer to the Pet(s) designated by the Owner(s) in this agreement.

17. This contract is valid for one year from the date of execution and must be renewed annually for services to continue. I acknowledge that it is my responsibility as owner of the pet(s) listed herein to update the facility with any changes necessary for the appropriate care of my pet.

18. Pet Photo Release Form

We love sharing photos of our furry patients to showcase the special moments at HOSPITAL. We occasionally take photos of pets during visits, events, or while on our property. With your permission, we would like to use these photos for marketing, social media, and other promotional purposes.
I grant HOSPITAL the irrevocable right and permission to use photographs of my pet(s) taken during their visit, on our property, or at any event hosted by HOSPITAL.
This permission includes, but is not limited to, the use of the photographs in promotional materials, social media, our website, and other forms of public display.
I understand that I will not receive any compensation for the use of these images, and I waive any rights to royalties or other compensation for the use of these photographs.
I also understand that these images may be used in perpetuity and may be edited, altered, or modified as needed for the intended purpose.
I confirm that I am the legal owner of the pet(s) listed above and have the authority to grant this permission.
Please check one:

Pet Photo Release Form(Required)

I agree to the terms above and allow HOSPITAL to use photos of my pet(s).

I do not agree to the terms above and do not want photos of my pet(s) used.

In new environments, it is common for some animals to experience vomiting, diarrhea or change in appetite. Rocky Mountain Pet Resort has many resources should this occur during your pet’s stay.

In order to elevate mere symptoms initial options would include:

Feeding a canned GI specific diet.
Adding water to the pet’s diet.
Warming the food to release its aroma.
Potentially adding a probiotic supplement to the meal.

If your pet experiences any of these common symptoms, do you give Rocky Mountain Small Animal Hospital and Pet Resort permission to institute one or all the above options prior to contacting you?(Required)

Yes

If your pet’s condition does not improve, we will generally recommend an examination with a RMSAH doctor. Do you give permission for your pet to be examined by a RMSAH veterinarian if any of the above symptoms are not responsive to initial intervention? (please note that there is a fee for a doctor’s exam and possible medication).(Required)

Yes

I would like my emergency contact contacted first before starting anything.(Required)

Yes

By signing below, I have read this entire Agreement and have had the opportunity to discuss any questions or concerns I have with the staff at RMSAH. I agree that all of my concerns have been addressed and I am satisfied with the answers to my questions; therefore, I agree to the terms as stated above.

Owner(s) Printed Name

Date

Owner(s) Signature

Cell Phone Number

Street/Mailing Address

Email Address

City, State, Zip Code

Emergency Contacts must be someone other than you who can act on your behalf for all purposes under this Agreement, when we are unable to contact you (at least one):

Emergency Contact #1(Required)

Relationship(Required)

Phone Number(Required)

Emergency Contact #2

Relationship

Phone Number

Pet #1

Pet #2

Pet #3

I have verbally reviewed this Agreement with the Owner(s) of record and addressed any questions or concerns on behalf of RMSAH.

Employee Name:

Date:

RMSAH Annual Boarding Agreement Terms

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(303) 347-2637

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(303) 347-2637